The Frequently Asked Questions (FAQ) about our Duncan Storage units. They are here to provide helpful answers to questions that are frequently asked when getting ready to use a storage unit. If your question is not here?… Feel free to call us at 250-748-8880 or email us at

What size of a unit do I need?

Please refer to our UNITS tab for details of the specific sizes we offer and the typical amount of stuff it can hold.  We have small, medium and large units. 

What type of storage do I need?

We offer exterior storage and at this time only offer unheated storage units. Un-heated should be used when there are no articles in your goods that can be damaged due to mold or dampness. In the storage business, “heated” means 48 to 54 degrees F and this is the temperature such that nothing freezes and dampness is kept at bay.

Do I have to rent or lease for a fixed period?

You do not have to lease for a fixed period BUT you must pay rent for every month or part month you occupy the unit. Sorry, but three are no refunds for part months, even for just a few days….it’s the same as if you were renting an apartment.

Should I bring my own lock?

You should bring your own lock and restrict the people who have access to a small group.  We can sell you an extra secure lock that will be absolutely sure to deter thieves. When you vacate your unit, you can keep the top quality lock. Please let us know in advance if you want us to supply the lock.

How good is the security?

Security is excellent! The property is fully fenced with an 8-foot fence including barbed wire along the back and side fence lines. In addition, there are very sophisticated onsite cameras that record all movement within the storage facility. The entry and exit gates are each controlled by a keypad, and each person has their own unique confidential code that records their arrival and departure from the facility. Motion-activated lights are installed and light up when you arrive and that stays on as long as you remain in the facility. Remember to smile… you’re on camera! If you are particularly concerned about the safety of your goods, we encourage you to buy insurance as our insurance does not cover customer content in any way.

Is the space clean and pest free?

We do our best to maintain a pest-free facility by keeping it extra clean with no garbage or debris that would attract rodents. All units have tight-fitting doors to prevent pests from entering your unit. We ask our customers to ensure that they do NOT store foodstuffs that rodents might find tasty. Thanks in advance!

Do you sell insurance?

We do not sell locker insurance. Please note we are not responsible for damage, theft etc. Please see our Terms and Conditions. We strongly advise that you check with your own insurance supplier (and be sure to tell them about our security measures) to get a rider for your goods stored in our facility.

Do you have a site manager?

We do have a site manager, but not a “resident” site manager. By not having a resident manager, we can keep our costs as low as possible and pass those savings on to you. Our site manager is always available by telephone and text messaging and has full access to our online systems that are able to grant entry online and view the site through the online security camera system.

Are the units easily accessible?

All the units are ground level and you can drive your vehicle right to the door of your unit! The site is very flat and only has minor grades for rainwater controls. you do not even have to get out of your car to access the entry and exit keypads.

Can I book a unit for more than one month in advance?

If we have lots of vacancies, we would be happy to reserve a unit for you for up to two weeks. We charge a reservation fee that applies to your first month’s rental. If you do not move-in then the reservation fee is forfeited. We also have a waiting list if the particular unit you want is not yet available…

What kind of rental agreement do I have to sign?

All unit renters are required to sign our standard rental agreement. All the terms and conditions are reasonable to ensure a safe,
secure, and viable storage facility. See a copy of our rental agreement here.

What are the payment terms?

All of our rentals are similar to residential apartments. The rent is due in advance of the first of the month. Also, we require a security deposit, usually equal to your last month’s rent. The security deposit is forfeited if insufficient notice is given (at least 30 days before month end), damage to the unit occurs, or garbage is left behind, etc. More detailed information on payment terms is contained in our rental agreement.

How do I pay my rent?

We only accept MasterCard or Visa as this is the most convenient way for you and for us is a reoccurring charge to your credit card ( MasterCard or Visa). It is critical that you keep us apprised of your current residential address for the proper processing of your credit card.

What happens if I don’t pay my rent or I’m late?

We want to have a good relationship with our customers, but we also may want to ensure we run a professional and smooth business for all our customers. When credit cards are declined, we will notify you, and a late payment charge will be applied if not rectified immediately. If the non-payment is not rectified within five days, your unit will be overlocked, and your gate access will be restricted. It is in all of our best interests to make sure payments are on time.

Are there any things I need to know about move-in day?

Before you move in the rent and deposit must be paid. You will receive a gate access code in advance and your unit number. You will of course need a lock that we are happy to supply and leave in your unit to use when you are finished loading it on move-in day. Let us know in advance if you would like a lock.

Will my storage unit have a power outlet in it?

Our storage units do not have a power outlet.

What are your monthly rental rates?

Monthly rental rates depend on unit sizes and can be viewed here.

Are there restricted access times?

Because our storage facility is well electronically monitored, we offer 24/7 access subject to weather and gate mechanical or software issues. Unruly behaviour, after-hours noise and disturbances,  or other like issues will result in restricted access hours.